American Airlines review by Angela 2016-03-18

Never book with American Airlines. They have some of the worst policies I have ever encountered. I had a round trip flight booked, but due to unforeseen circumstances I ended up only needed to take the returning flight. Yet, to only take the returning flight and cancel the departing flight it would cost me 500 DOLLARS between the cancellation fees and change fees. Furthermore, if I cancelled both flights they would credit my account; yet, to access that credit it would cost me and additional 200 DOLLARS out of pocket to change flights. Lastly, if I were to simply not show up for my departing flight in hopes of only taking the return flight, that would void my return flight entirely. Overall, booking with American Airlines has proved to be a horrible experience as their policies are unfair, unbudging, and unhelpful to the customer. Do not book with them if you hope to have a positive experience. EDITORS COMMENT; This is a global policy that all airlines use if you are flying on the cheapest (i.e. non flexible) fare. This is definitely not unique to this airline or to the USA