British Airways review by Cynthia 2015-09-11

Upgraded to Club Europe on outward journey for a treat. Check in queue at "dedicated Club Europe" desk dreadful. Staff like bouncers with no customer service skills. Heard one say to a young man "you should have got up earlier". Only when we got restless did they open the fence to let us go to an idle check in operator. Then the "priority" security process was nonsense, just as slow as elsewhere. Staff on board excellent. On return journey I checked in online as usual. Changed our seats to the final row. Got on board to find the row had no window. Flight to full to move elsewhere. Partner a very nervous flyer and had a horrible journey back, felt he was in a coffin. All made worse by 30 min delay on departure and a further 30 min delay on being allowed to land at LHR. Next day I contacted BA customer services online to ask why there was no indication at all on the aircraft seat plan that row 25 on Airbus 319 had no window. No response at all apart from automated "we're busy but will get back to you asap". A week letter I sent the same response, with original complaint number, again online. No response at all, not even the automated one. I'm left feeling that BA is now RyanAir.