Passenger Review

Qantas review by sammy 2016-12-04

6 / 10

03 December, 2016 by ar

Economy Class

QF30 from HK to Melb 747-400 in Economy class. Short of crews and only 6 members serving the whole economy section. Service is slow with low crew/passengers ratio. Food is terrible. Dinner only have 1 disk (duck noodles for me), no bread, desert, salad were served for the whole left hand rear section. Staff probably under pressure to serve the dinner with limited resource. The first time I encountered such poor meal service from a full service airline. When asked whether they were running out of desert and bread, he said they had plenty. I told him the reason for that because the whole section was not served with them. I was offered to re-serve the bread and desert. I only took the desert because there was no point eating the bread after the main course. The flight was schedule at 7:50pm and most passengers arrived to check-in at around 5pm. It is unlikely they (including me) would have eaten anything before boarding the flight. I and most passengers would expect a decent dinner being served and I was extremely disappointed. The breakfast was served with a piece of pizza only, can they be more considerate by providing some healthy fruit/salad.

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Qantas

Qantas

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline