Passenger Review

American Airlines review by Matthew 2016-02-01

5 / 10

31 January, 2016 by ar

Premium Economy

I fly frequently from Maui to Phoenix on American's (US Air's) direct flight. Its always the same plane, easily identifiable by the condition of the plane. It looks like East German Surplus. Every surface looks like a mix of faded layers of paint, caulking, dirt adhesive, etc. You can see signs of repairs all over the plane's interior and exterior. While going to the bathroom the service door behind the seat often falls open. Not very confidence inspiring.

5

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American Airlines

American Airlines

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline