Austrian Airlines review by Vitali

I purchased a ticket a month ago (Vienna-Krasnodar), only to find out yesterday that the Austrian Airlines has changed its schedule. Austrian issued a new ticket automatically, and booked a flight through Moscow Domodedovo. The direct option was expensive and I was willing to pay the price to have the convenience of having a direct flight to my destination. The flight Vienna-Domodedovo-Krasnodar is much cheaper, but Austrian would not issue any compensation for price difference. Dealing with reservation help desk was not a pleasant experience either. To get a call through, waiting time was on between 16 and 22 minutes based on 4 attempts made). Staff was not helpful. I had re-booked my direct flight on a date 5 days after my originally planned departure. Again, no compensation for the time lost. Upon checking the price on the website, the price of the new ticket on the website was cheaper than the one I had paid. Again, I was told no compensation will be provided. Dissatisfied with Austrian Airlines. Poor customer service and terrible support. If you want your trip to go smoothly, choose other airline! Don't book with Austrian Airline! Terrible!