Passenger Review

WestJet review by Gloria

3 / 10

23 April, 2019 by Gloria Lemon

Economy Class

My cousin and her children (two under two) flew London ON -> Halifax on March 19, 2019. BEFORE BOOKING her flights, she called Westjet to confirm that she could fly alone with both children. Westjet said it was fine so she booked their tickets. Multiple times AFTER that, she called just to make sure she could fly with two kids, and each time they okayed it. Flights to Nova Scotia = no issues. On her way home on April 9, she got to the Halifax airport and was told that she wasn’t allowed to travel alone with her children. She explained that Westjet had confirmed multiple times that it was okay and they let her board. She then got to Toronto Pearson Airport and was told that she could not board her final flight to London because she was alone with her kids. She explained that this was the last leg of her journey and she had had no issues so far. They absolutely refused to let her board/take another flight. She was stranded for HOURS at night in the Toronto airport until her children's dad could drive FROM LONDON to come get them and take them home.

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WestJet

WestJet

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline