Passenger Review

Cebu Pacific review by Kenwin 2017-07-28

4 / 10

15 August, 2017 by ar

Economy Class

Flight SJ 568 was the most horrible of flights I have ever experienced, In the more than 1 million miles.of flights. First of all CEBU PACIFIC have this horrible habit of waiting for the very last minute to notify their passengers of flight delay. Flight SJ 568 was suppose to leave Cebu at 10:35 am July 27. Your staff knew or should have known that if at 9:30 that flight is still on the ground in Manila that an ETD of 10:30 am is impossible. Yet it was .after I made an inquiry that I learned”‹ of the delay, that was followed by an announcement at 10:15 am. Then, we left the gate 11:35 am only to return to the gate for a medical emergency. No problem there,.I understand. Finally we became airborne 12:40 pm only to encounter another medical emergency.on arrival in Manila. This particular event was handled so poorly that it brings to mind the question of what if this was a cabin wide emergency? First of all, at no time did the crew on SJ 568 make any mention whatsoever to passengers with connecting flights. Not one word. Second, without regard to the triple delays getting out of Cebu, we were asked to remain seated so that the medical team.waiting outside could enter the cabin

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Cebu Pacific

Cebu Pacific

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline