American Airlines review by Staci 2015-12-19

I will never fly American again. I flew with American for the first time in June. You lost my luggage on my return flight in June. It is now December and after sending in my paperwork three times I still do not have my money from all that you lost. When I call to check on this claim, I am on hold for long periods of time, the customer service agents are rude, and you are not allowed to speak with anyone in management. When you email it take 5-7 business day for your email to even be read before it is sent to the correct person. I have tried calling corporate no answer, when I try accounting I get hung up on. I called Friday morning and was told someone would call me back before the end of day Friday, never received a phone call. Not only will I never fly American again, anyone I speak with I tell them my story and recommend flying with someone else other than American. Horrible customer service representatives. You also can not call accounting or corporate. 6 months is too long to have luggage missing and reimbursed for. Theft is what it is if someone were to take it, how about American Airlines? Theft?