United Airlines review by Frank 2015-07-14

My wife and I flew from SYD to LA and NY to LON back To San Francisco and SYD in June 2015. In SYD the check in staff were extremely helpful. Unfortunately that's where it ended. The cabin crew and US ground staff not very friendly. The cabin crew put their baggage in the passenger overhead lockers taking up space for passengers instead of checking it in. I had prebooked seats however on 3 sectors United had split up my wife and I to separate seat. This included the last sector SFO to SYD where we paid extra money for 2 economy plus seats in a row on our own. Each time at check in the standard excuse was there had been an aircraft change. A blatant lie, NY to LON a Boeing 767 with identical seat plan we booked, the same LON to SFO and SYD a Boeing 777 series 200, same seat plan. (I know, have worked in the airline industry for many years.) I saw the passengers who had taken our seats the last sector, they looked very guilty and could not look me in the eye. It seems like a case where United staff bumped us out and booked fam or friends or themselves in our seats. United documentation stating seats are confirmed means nothing. Well United you have successfully lost our business fore