Passenger Review
American Airlines review by Frank 2016-09-01
6 / 10
31 August, 2016 by ar
Round trip flight with four legs, first was late, second was canceled twice on two different days, third on time, fourth was late. The canceled flights was the worst. We started late, sat on the tarmac for one hour and returned to the gate. This was weather related and I am ok with that. As soon as we got inside the terminal they announced that the flight was canceled. They also would not give us our luggage, including gate checked luggage, which for us was a wheelchair. Fortunately one of the gate crew retrieved the wheelchair for us. Otherwise it would have been an even greater disaster. When we asked for our luggage they told us it would be at XNA when we got there. When we asked about lodging and meals we were informed that they have no obligation to provide that for weather related issues. When asked about future flights we were told the first available seats were for 8:00 PM the next day. In about an hour the plane left with our luggage for another itinerary. So much for weather related cancellation. They canceled us so they could use that plane for a more profitable flight. That to me that quit being a weather related issue and became a business issue.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline