American Airlines review by Susie 2017-04-23

We arrived at LAX on time, boarding passes in hand. There was over a hundred people at 6 kiosks trying to pay for and get tags for carry on luggage. The card reader wouldn't accept our card, we were told to go to another kiosk (and another line). Still our card wouldn't work. We were told again to go to another line and try it again, still the same problem. We were told to hurry up as the lines were backing up. After 40 minutes of trying all the kiosks, all with long lines, we approached the counter asking if we could pay cash, they refused but told us to go to yet another counter about 100 feet away. That card reader couldn't read our cards either. Evidently our Visa cards had the new 'chip' which their kiosk couldn't recognize. Time was getting very short, and now there were 12 other passengers with the same problem. We all tried our cards again. During the process of trying a sixth time, we were told it was too late and we were denied boarding. We paid $200/ea to catch the next flight. No problem taking our cash then! We've never been late or missed a flight, we've never encountered such rude employees. We've had problems with AA before, but this took the cake.