Fiji Airways review by Natasha 2016-09-07

Absolutely AWESOME customer service from Mel Watson and JC last Monday. THANK YOU BOTH SO MUCH!! After AirNZ cancelled their domestic flights my daughter Tarsh and her Dad (with dementia) had no option but to hire a car and drive from Bell Block to Auckland knowing they would likely not catch the flight in time. It was absolutely critical that they were on this flight and Mel and Jeanette pulled out all the stops to ensure they made it. Phone calls, google map directions, meeting them outside the terminal, and other help all ensured they made it onto the plane with only seconds to spare. We are so very grateful to these two lovely ladies for going the extra mile for them. What wonderful ambassadors for Fiji Air! My daughter was very impressed with the lovely plane and AWESOME service on the flight and in LA they were assisted through customs and immigration and onto a shuttle to collect their hire car . We cannot speak highly enough of Fiji Air and their wonderful staff. Linda McGuire and Tarsh Halverson Tarsh has given me feedback on the flights to Fiji and on to LA as below.