Passenger Review

Qantas review by John 2015-04-13

6 / 10

12 April, 2015 by ar

Economy Class

On a recent two week holiday I travelled from Perth to Canberra, Melbourne and back to Perth on Qantas. Perth to Canberra on B737 was two thirds full, cabin service was excellent and the dinner was small. The TV programs shown on the screens attached to the ceiling were excellent. Canberra to Melbourne on B737 was full, cabin service was excellent, snack and drink was supplied to everyone during the short flight. Melbourne to Perth on A330 which was in excess of 90% full, cabin service was excellent, meal was good, no in seat videos. Aircraft was equipped with q-streaming and my tablet worked fantastically for the first hour of the flight. An announcement was made advising they were rebooting the system as some passengers were experiencing problems with their tablets. Subsequently my tablet didn't work for the rest of the flight and most of the other tablets appeared not to be working. One economy toilets was not working and being in the first economy row, I could see that one of the business class toilets was also inoperable. It was a pity to see the excellent cabin staff service was not backed up by the infrastructure on the A330.

6

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Qantas

Qantas

Overall Value for Money

5

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline