American Airlines review by Charity 2016-01-19

I recently used American Airlines. There were only 2 employees that were friendly. The first employee helped re-book our tickets that had been cancelled. She was very friendly. However, on the return trip, things quickly went downhill. When the first lady had re-booked our tickets, she had to put both tickets on one card. I called to see about transferring the cost of one ticket to a different card. The lady said that I could but it would have to be at the Airline front desk. I got to the airport early so that I could resolve this issue. The lady at the front was VERY rude and her manager was even worse. They refused to do it and said that they couldn't do that and that I would have to take it up with my credit card company. Then, we get halfway through our return flight and turn around because a door wasn't closed. Shouldn't this be on a checklist before you can take off? This made everyone miss their connecting flight. They called ahead and had everyone rescheduled. The lady that gave us the new ticket was rude and didn't tell us we were on different timed flights. Another lady-the second good employee fixed it last minute & made sure the luggage arrived on time as well.