China Eastern review by Lazina 2016-12-16

Simply, don't do it! We booked for my parents. Vancouver to Shanghai to Thailand. The website is a mess. Couldn't properly book, seat select or pre-order special meals. We had to do an email dance for 2 weeks with the vancouver office to pre-select the seats and the meals. Finally it was sorted out. My parents fly, and only my mom got the meal. My dad had nothing to eat. None of the staff spoke english and kept trying to give my dad pork or noodles with pork in it- he's kosher! It was horrible for him, they wouldn't even give him more cookies just offered him more tea! I contacted China Eastern on facebook since no one ever calls back or emails back from them. They did not respond and just deleted my post! Horrible service all around! No apology or redemption. I have flown Air China and its' freaking night and day! Fly Air China or a boat with wings- it'll still be better then China Eastern. If they are this bad, then imagine their safety! Just don't fly them, if you want to select your seat beforehand, or your meal or have someone in an emergency situation be able to speak english- THEN don't fly China Eastern Airlines!