LOT Polish Airlines review by K 2016-07-20

This is, unfortunately, most likely the worst regular airline I have flown, and I have flown Delta/KLM/AF/Aeroflot often enough to get a Diamond status with Delta in 2015 and with Star Alliance airlines to get a Gold status. My first experience was just blah - "flat" seats in Business where one couldn't lay flat because the total length of the flat seat was most likely around 170cm, and passengers having boarding passes to the same seat in WAW and the mess it created in the airplane... Mediocre service. Mediocre food. Not a great value even for the relatively low price. This time (mid-July 2016) I was flying Business class and LOT has outdone itself on all fronts. 3 hrs 04 minutes delay in YYZ due to a problem with AC. In WAW, I was nearly declined boarding the connecting code share flight because even though I was checked in through to my final destination, I was NOT ON THEIR PASSENGER LIST. No one could tell me what to expect. I was rushed onboard at the last minute. Not a pleasant experience.