Air Mauritius review by Manfred 2014-05-21

Air Mauritius is the worst Airline I have ever dealt with. We had recently relatives from Mauritius come to England for a visit. During their stay one of them became ill and the doctor would not let him fly due to some radioactive treatment he received and confirmed this in a letter. I sent emails to three different addresses from Air Mauritius asking to postpone the flights back to Mauritius. I had no response at all, no communication from the airline. Several phone calls to the airline always ended in: You can change the flight now but it costs you between 135 Euro and 210 pounds depends where we phoned. Stating in the terms and conditions on Air Mauritius' website that if a passenger is to fall ill abroad fees should be waved? The office people had no authority to make decisions. We were promised answers at a later date and failed to do so. So we had to change the flight to a later date for ridiculous money. The final examination did not go too well and the doctor had to do some more treatment. So the flights needed to be changed again. We phoned again and sent all sorts of paperwork and received exactly the same customer service. We paid again 280 pounds for changing flights. On their return flight finally our relatives arrived in Mauritius with a 1.5 hours delay and a wet shirt (water was dripping all night from the top of the plane). Air Mauritius does not know what customer service is, they understand only money. Conclusion: Air Mauritius, never again. Emirates, BA, Condor, and Air France are a better choice.