Qantas review by Geoff

We made a booking with Qantas Frequent Flyer points for travel for two from Perth to Hobart. We were charged 222,600 Frequent Flyer points. At the time of the website booking we considered the points charged as excessive. We raised written queries with Qantas prior to our departure which were ignored until just before our return to Perth. Upon our return to Perth we continued to seek clarification on the points charged, with a number of letters and emails. Qantas responded stating as we had “accepted and confirmed the booking....and travel has been completed...we are unable to refund the points.” What Qantas conveniently ignored however, was that we raised our concerns with them 27 days prior to our departure and no response was received until we had departed and our travel had practically concluded. Had they responded in a timely manner, we could have adjusted our travel dates or cancelled the booking and sought travel with an alternative airline. Our travel dates were completely flexible and the lack of a response from Qantas deprived us of any opportunity to change our travel arrangements and mitigate the points charged.