Aegean Airlines review by Magdalena 2014-08-02

I am a Senator Gold frequent flier with Star Alliance. I bought a ticket with Aegean to Paros. It turns out that the flight is operated by Olympic Air - not a Star Alliance member - and therefore some of my privileges do not apply. I can still have more luggage but I can not use the lounge. The Aegean representative refused to issue an invitation to the Aegean lounge since "it would cost them extra money" while I thought I had this privilege included in my ticket bought with Aegean. Nothing about reduced privilege was mentioned when I bought the ticket. Aegean did not want to do anything to accommodate the urgent need of a passenger with a Senator Gold card of Star Alliance who had to use the internet in their lounge for an emergency. One star for this non-service (because I can not give 0 stars). PS: your CAPTCHA system makes it impossible to make a review from a mobile phone so I took time to do it again and again...