Air China review by Jordan 2015-11-24

I can say that without a doubt myself nor my girlfriend will ever fly Air China ever again! As someone in the service industry for the better part of a decade now Its easy for me to overlook certain faults people have doing their job, but not one thing this airline did was even close to satisfactory. To us checking in at Vancouver they made us aware they "forgot" our middle names on our initial flights, made us sign a waiver form to state that we may have to pay an additional fee because some countries may not allow us entry because of this fault. Now we had 3 flights with them Vancouver to Beijing, Hong Kong to Beijing and Beijing back to Vancouver. Now in these 3 flights we flew a collected 30 hours, and in this time they served us water 4 times (average of 100ml per 7.5 hours) both our monitors were broken for one whole flight and their response was a collective sort of "not understanding you, i'll walk away without doing anything", one flight my girlfriends headphones were broken, a simple fix you would think, so we buzzed an attendant because they were never doing their job properly it took over 15 mintues before anyone even bothered to show up