American Airlines review by Kimberly 2016-03-25

The customer service with this company is horrible. My first flight with them left on time and then arrived early but stayed on the runway for 15-20 mins after landing. Then I get to my connecting flight and they tell me they have given my seat away because I wasn't there 5 mins AFTER they started boarding the flight. I was on time for my flight and got there before my flight was suppose to take off and before their "10 minutes" before they are suppose to suppose the doors. When I got to their help desk they told me I would have to be put on stand by for the next 4 other flights along with 17 other people because there are no other seats available on any other flight. Then they have the nerve of trying to get me to pay $250+ more to get on another flight that wasn't even close to my destination and with no word on of I would get stuck at the airport they would be sending me either. Now I am missing work for who knows how long because they don't even follow what they have printed in their fine print on every ticket!