SriLankan Airlines review by Shanna 2017-07-13

Had a bad experience as I did not get free accomodation for a 21 hour layover as stated in the email I received after asking if I was eligible for it before I flew. Emailed them to ask why and received an automated email saying they would get back to me. After two weeks I received nothing and so I sent another email since I was going to take my return flight back and until today , an extra 2 weeks I still haven't received any email or anything. I've checked my junk thinking maybe they sent one although the first automated email came in my inbox but there was nothing in junk either. Very disappointed as I enjoy flying with Sri Lankan Airlines.