American Airlines review by Ian 2016-08-18

Recommend AA. Being an inexperienced air traveler, I booked connecting flights, (at LA), on separate tickets. Qantas from Australia to LA was delayed, so missed my connecting AA flight to Costa Rica via Dallas by 5 minutes- as advised by a rude kerbside baggage check-in attendant! Directed to rebooking counter and waited in line for 20 minutes or so where I was kept amused by abusive and rude passengers! Got to the counter and the trainee attendant could not have been more helpful. After about 15 minutes and some confusion about which San Jose was my destination, I was ticketed on the next flight to Dallas, at no additional cost and given a priority pass thru security. I suppose I was lucky because the flight was FULL. Was able to connect to original Dallas- San Jose (CR) flight. Return journey was SJ, Miami, Chicago, Toledo, then Chicago, LA , all with AA. Traveled all legs in economy class and no complaints. Thank you AA for your pleasing resolution to my dilemma, which I have subsequently learned, you were under no obligation to fix.