American Airlines review by Colin 2016-01-26

These scoundrels would rather hold onto a disabled person's $52 than handle a customer service query with any sort of professional dignity. Calling me back four weeks after I made the complaint is bad enough, but immediately 'informing' me that you were not in the wrong is completely unacceptable. I broke my leg shortly after booking a flight with AA so called Reservations to request upgraded seats. They made me pay $52 for seats on both connecting flights, but ultimately I only received an 'upgrade' on the first flight. Even then, there was no actual legroom, they just stuck me on the front row where I could be kicked by the flight attendant the entire flight. On the second flight I was completely ignored and not given what I paid for. Telling me there's no record on the account that I was injured is an outrageous lie by an evil corporation. This is one of my first ever experiences of an American company, and it really makes me question American integrity to be honest.