American Airlines review by Frank 2016-09-20

Customer service is not what it used to be; As a frequent flyer with almost 1M miles on American alone, I can say it's evident that customer service and satisfaction is not a priority. After a recent flight delay of 3 hours due to incompetence not weather, you would think the airline would want fix their error and make sure their customers are satisfied. What we got was poor communication and 3,000 miles for the "inconvenience" Really? What can I do with that? Its not enough for another bag of peanuts on my next flight!