Malaysia Airlines review by John 2015-02-14

I'm a regular business class traveler. Traveled with MH from HK to Kuching on business class. * Plane was a 737-800. * Seat wise acceptable, with IFE. * As I was travelling from Hong Kong, I used the Cathay lounge instead. I used the golden lounge at BKI airport when I was in BKI waiting for next connecting flight, the golden lounge was unfriendly. The greeting staff was extremely unfriendly. No alcohol is offered with normal fare buffet like few curry, some not very attractive sandwich etc. * Business class was unappealing, among seated the FA did not come and greet me by my name. * The seat was not cleaned throughout with plastic bags scattered all over the place. * Proper newspaper was not provided. * Proper menu was not provided. * FA came and to collect order without proper mentioning of what was available. * Usually hot towel was provided, cold towel was provided instead. * Pay attention to details was largely missing, eg, packaged butter was used instead. * FA was friendly but lack of their enthusiasm about their job. * This is not a proper business class, its more like premium economy.