American Airlines review by Sergio 2016-01-28

Employees are rude and disorganized. After seeing all the bad reviews i realized i experienced the same crappy customer service as the rest of the people here. I dont give bad reviews unless the company is terrible, and AA is a terrible, dysfunctional, and unapreciative company. If your used to good customer service and like to feel wanted try southwest airlines, now thats a great company. First and last time flying AA. Not worth paying a couple of hundred dollars less for a terrible customer experience.