Full Service airline - I dont think so - they make Tigerair in Australia look good! On checking in at Miami for the flight to Dallas, the pedantic agent made us redistribute 2lbs of gear from our 52 lb bag to our 47lb bag - then despite being entitled to an additional bag, and showing the agent the website they flatly refused to allow us to check in a 19lb cabin bag and wanted to charge us $84. When we got to the gate they announced that due to the flight being full passengers could check in their cabin bags free of charge. What a bunch of clowns - we flew JetBlue from New York to Orlando - no dramas with Checking in our bags - we did add an extra bag online for $35. AVOID American Airlines - they are dreadful!
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
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Check-in Process
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Meals and Beverages
Recommend Airline