American Airlines review by Lucy 2016-08-13

We flew to Orlando on the 27/07/2016 returning on the 11/08/2016. Our flight from Heathrow to Chicago was poor. There were no screens in the seat backs as advertised and we could not use the in flight entertainment app so the flight was very boring. My main concern was what happened to our baggage on the flight home from Charlotte to Heathrow. When waiting to board there was very heavy rain. Our suitcases must have been left out on the runway for a long period of time because when we got home and emptied our cases everything was soaking wet and many items of clothing were damaged by colours running. As well as gifts we had bought. All packaging on the gift items were soaked and fell apart!! We are really angry about this as so many items were ruined!! Surely there should be some sort of shelters for baggage?? This really is unacceptable and we will be taking this further. The staff on the flights were really kind and helpful, it's a shame our experience was spoilt by this incident