Swiss International Air Lines review by Henry

My daughter is travelling for her first time internationally, on her own I made a change to her itinerary with United to book her flights of which part are with Swiss Air. to confirm seats, Swiss charges a fee, which was paid for all (4) Swiss legs of the trip. The UA change eliminated one of the legs to reduce her number of stop overs. when contacting Swiss to ask to refund the $50 for the assigned seat, the agent 1st said that that was out of policy REALLY? I am stuck paying $50 for a seat on a flight which we are no longer using that is almost 3 months out? As I have been booking flights for my entire family to spend time in Europe, the booking experience and this event with Swiss is by far the worst of the experiences I Have been encountering. It's not about $50, it's about doing the right thing for the consumer. Unless this is dealt with I will avoid Swiss Air at all cost for future travels. Be careful when booking with this airline!