Qantas review by Jacinta 2016-04-03

We flew from Sydney to San Francisco with Qantas for our honeymoon. Our bags somehow went missing within San Francisco airport - so we spent the first 4 hours of our honeymoon trying to find them. There were NO Qantas baggage handlers or airline staff who could help us, and NO Qantas office within the airport. We called the Qantas office based in San Francisco city and unbelievably even they could NOT tell us where their own office was within San Francisco airport, or a phone number of someone to contact. Nor did they offer to try to find out. Thankfully, after 4 hours trying to track down our bags within the airport and numerous false leads, China Southern Airlines were able to help us find our bags. Upon raising our complaint with Qantas in person on the flight home (via LA) and by email we were fobbed off with the standard bureaucratic response and no offer of compensation. I have been a Qantas frequent flyer for almost 20 years, and they have just lost my loyalty. Do NOT fly with Qantas to San Francisco unless you want a nightmare on arrival!