Volaris review by calina

never in my life have I experience such bad costumer service.. my son was traveling with his skateboard attached to his carry on which for many years has never been a problem. it wasour turn to get checked in, they charged us for our bag and we proceeded to the security, there they informed us that the skateboard was not aloud to be on his bag and so we tried to bring it back and check it in. instead they laughed at us and told us they would not help with the check in of the skateboard. They said through it in the trash. they just laughed at us and looked at us like we were stupid, I got very anger, so they kicked us of the flight and never even refunded the bag fees or the $360 we payed for the flights.. they said that because I had gotten so angry they had the right not to let us board on the flight. what ever you do don't fly with Volaris!!!!