Passenger Review

Ethiopian Airways review by Ahmed 2017-07-24

2 / 10

23 July, 2017 by ar

Economy Class

we had awful experience with the airline and Airport. We were planing to take off from Jeddah (Saudi Arabia) to Montevideo(Uruguay), we have searched and tried several times to reserve online through the website direct to Montevideo. Unfortunately,is not showing in the listed destination. So, we have reserved till Sao Paulo then connect to Montevideo with 4 hours transit flight by Latam (Brazilian airline). We have taken off from Jeddah Airport to Addis Ababa without any issue. However, once boarding for Sao Paulo started in Addis Ababa, their team did not allow us to board due to separate ticket purchasing (They, said “final destination should by Montevideo not Sao Paulo ” they promised to support), we have showed them the check-in for flight from Sao Paulo to Montevideo but they did not listen to us at all, and they replayed “we will support you by reserving next day flight from Addis Ababa to Montevideo”. We have asked them to hold our luggage’s from leaving to Sao Paulo and they agreed. After waiting for 4 hours without feed back. The Agent asked us to adjust our ticket by ourselves or go back in next flight and adjust the reservation from Jeddah. we have agreed to go back

0

Comments

No comments yet, be the first to write one.

Ethiopian Airlines

Ethiopian Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline