Lufthansa review by Charles

Their website advertises " guarantees great entertainment on board"."Latest blockbusters, classics music and games". Paid $6300 for 2 tickets from Philadelphia to Frankfurt for May 4,2019 with return flight from Frankfurt to Philadelphia on May 15,2019. As we boarded the plane, stewardess told us our "entertainment console was not working and there were no other first class seats available,take it or leave it but no repair was available for this 7 1/2 hour flight. Our return flight had the same issue, again the monitor did not work for 7 1/2 hour flight. -take it or leave it. In addition 2 rows in front of us a fist fight between a man & women broke out. It took 4 stewards/stewardess to break it up after about 40 minutes I have sent various complaint emails over a 5 month period.I only received 1 acknowledgement from their "miles & more program" in July 2019.that said my complaint would be escalated to their customer service. It has been 4 months now and they still have not made a decent offer. There really is no customer service. Even my travel agent has never received a response. I will never fly them again.