KLM review by Parnaz 2016-10-24

The plane was very old, the entertainment system didn't work, had to be reset for the entire plan, and still went out halfway through the flight. Clearly the crew was aware it was a recurring problem. If you know your entertainment system is not working, you should disclose it in advance. Also, 8,000 points is not adequate compensation for it not working. If you listed a seat for sale and disclosed the fact that the entertainment system didn't work, you would have to offer more than an 8,000 point discount for someone to purchase it vs. a working seat. The plane in general was old, seats did not recline and return properly. The complete disregard for these obvious issues made me wonder what other, less visible, ways the maintenance of the plane was neglected.