American Airlines review by James 2017-04-08

Imagine if you can flying across country with a first class ticket and connecting in Charlotte NC on a Friday afternoon and getting up to the gate to board and they say you aren't on this flight..AA has had an equipment change and can not help you.....then you are asked to move to the side. I was floored, spoke to the manager on duty Manuel employee number 204067, he stated they were following company policy and could not assist but suggested I call the elite members number. The elite number referred me back to the gate agent and specifically stated that was all they could do PERIOD. Finally at a customer service desk with another 16 or 17 people behind you all from the same flight, they insult you by putting you in the Wyndham Business Park Charlotte. Do NOT say here for ANY reason, dirty doesn't even begin to describe it. Long story short I ended up walking around to all surrounding hotels, which were full and finally found lodging at my own expense downtown. Americans customer service desk was just trying to process people through. The gate agents and Elite desk (of which I am Platinum) couldn't have been worse! They had absolutely no regard for me or how I got home