Considering that we were flying from the mainland to Hawaii, a trip of over 8 hours, a free meal would've been a nice touch. But more importantly, it would have been nice to have been served by employees who, if they didn't want to be there, could have at least faked it -- the employees were just glum, and, if not surly, at least not happy to be there. And, again, for an 8 hour trip, what is the point of having *no* entertainment system in the seats? And, during the return trip, what was the point of starting a movie at 10:30 at *night*, on monitors attached to the ceiling (making it harder for passengers to sleep)?
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline