Flew Singapore-KotaKinabalu on Airbus A320. Want to emphasise the excellent ground service. Plane was 2h late from KBI. Flying with two young kids, we had a long haul connection from SIN and another connection in Europe on different airlines. Ground crew managed to edit boarding passes for two flights and secure baggages to destination + offer dinner in 10min, no hassle. Great customer experience.
5
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SilkAir
Overall Value for Money
4
Seat and Cabin Space
4
Customer Service
4
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
4
Recommend Airline