Passenger Review

Air New Zealand review by Hugh 2017-07-18

5 / 10

17 July, 2017 by ar

Economy Class

Flew NZ 28 and 29 AKL-IAH On time departures and arrival. Quick check in at AKL (did the online check in beforehand and just had to collect the baggage labels), staff helpful. Flight entertainment good to IAH, but had same movies coming back. Meals OK. Just 2 points. Let passengers know that the media system can be used to order drinks etc, big point however and this is the scourge of long distance flying, the seat comfort is not good. They are good for the first couple of hours, but on a 14 hour flight I had to find some cushions and ended up using my neck pillow to sit on. Check in at IAH was quick and easy. If you're flying to Houston and surrounding area (within 4 to 5 hour drive) this is a good option to consider. Arrival time into Houston at 12.40pm gives you a good part of the day to settle into things.

5

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Air New Zealand

Air New Zealand

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline