Passenger Review

Fiji Airways review by Brad 2016-05-15

6 / 10

14 May, 2016 by ar

Economy Class

5 of us flew to Christchurch from LAX. On the return from Christchurch, Fiji Airways canceled my daughter-in-law's return ticket because she and my daughter had the same first and last name. They refused to let daughter-in-law board the flight unless we purchased a one-way ticket for her. The ticket agent promised that Fiji Airways would refund it since it was their mistake. After 10 phone calls and multiple emails, Fiji Airways refused. So we double paid for the return flight because of THEIR mistake. I lost $900 to this crooked airline. Do not fly Fiji Airways. They are dishonest and incompetent.

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Fiji Airways

Fiji Airways

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline