Wizz review by florian

Hi, our flight (Lgw-gdn-W61620 - JULY 25th) has been delayed more than 12 hours. On 26 july, we called the customer service to know the reason of the delay (claim number 28880976). It has been confirmed by phone that the delay was due to operation issue. One of their agent (Evelyne) confirmed by phone on 26 July at 9:30 am UK time, that the responsability of wizzair was engaged. Consequently, we claimed as per european directive 2004 (passenger air protection) the compensation for this delay. Moreover, we claimed the reimboursement of additional transport (from and to airport) and food fees caused by the delay. 30 days already passed. After 4 calls, a proper claim through their website No response from Wizz Air. Customer service useless and irrelevant. Next step for us is to get in touch with UK consumer associations, consumer council to prepare to trigger a legal action.