VietJet Air review by John 2016-09-14

By far the worst airline service in the world. I have the unfortunate situation of having to use Vietjetair due to my location and work requirements. I have now used them a dozen times and on nearly every occasion, the staff are rude and very unhelpful. Twice the booking has been wrong, and despite it being the airlines fault, they refuse to correct their own error. I have been charged twice for one flight and surprisingly no one would help with that either. I have had my seat changed despite paying extra for the extra leg room, and ended up in a standard seat again with no refund, and no one cares. If you ever have an issue they WILL NOT HELP, in fact I have had things happen that I can only attribute to being done on purpose. Never book in the booking office or airport, you are charged a lot extra than you would get online, and you have to deal with miserable, rude staff who literally throw your change back at you without even looking up. You're treated like cattle, by a very low-quality service, on a very low-quality airline. If you have the choice, fly with anyone else no matter the cost.