China Eastern review by Riddhi 2017-01-08

Upon boarding the plane we smelled a burning electrical fire smell. We asked for information from the flight staff and nothing was provided. We waited about 2 hours before any announcement was made that they had a mechanical issue with the plane. It was obvious to the passengers on the plane that the plane would not be repaired however we were forced to sit in the hot plane for several more hours. Eventually all the passengers were moved to another plane which departed at 5:05pm. No communication or announcements were given so waited about an hour as staff attempted to find all the passengers and move them to the new plane. The ground staff in Shanghai was rude, refused to answer questions or communicate with us or even look at us. At least half the flight was English speaking, and no staff would speak to English speakers or call for someone who could help. We were herded like cattle into a bus which took another 45 minutes and dropped us at a low budget motel. Again we were given no options or explanations. The motel staff was also rude and confiscated our passports against our will. They refused to give us our passports until we boarded the bus back to the airport