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Operations ceased September 22, 2019. UK government rescuing passengers. 

Premium Class

  • Only available on services to/from MAN/LGW/GLA/BFS
  • Meal and beverage service complimentary
  • Personal seatback screens with on demand function show TV programs and movies; Headphones also complimentary
  • Seat pitch of 35 inches with 19.7-inch width and free seat selection
  • Access to priority lanes at check in and through security
  • Blankets and pillows provided
  • Included baggage allowance of at least 25kgs

Economy Class

  • Food and beverages can be purchased on board; meals can be pre-ordered and prepaid on line at time of booking;
  • Shared cabin screens on 767s, 757s and some A321s show TV programs and movies; Seat back TV’s featuring on demand entertainment available on the A330 and 787s. Headphones and headphone adaptors need to be purchased or bring your own.
  • Seat pitch of 28 inch with 17 inch width on A321, 757 and 767 aircraft . On the A330 and 787 which operate on longer routes the pitch is 31 inch  and width of 17-18 inch. Seats with more legroom such as emergency exits can be reserved for additional fee. Seat selection prior to 48 hours before the flight is chargeable
  • Blankets and pillows available on request on long haul flights
  • Baggage allowance of up to 15kg included in the fare with the option to purchase more baggage

Economy Plus

  • Food and beverages included in the ticket price
  • Shared cabin screens on 767s, 757s and some A321s show TV programs and movies; Seat back TV’s featuring on demand entertainment available on the A330 and 787s. Headphones and headphone adaptors need to be purchased or bring your own.
  • Seat pitch of 28 inch with 17 inch width on A321, 757 and 767 aircraft . On the A330 and 787 which operate on longer routes the pitch is 31 inch  and width of 17-18 inch. Seats with more legroom such as emergency exits can be reserved for additional fee.Seat selection prior to 48 hours before the flight is chargeable.
  • Blankets and pillows available on request on long haul flights
  • Access to priority lanes at check in and through security
  • Baggage allowance of up to 25kg included in the fare
  • Commenced services in 2000 as JMC Airlines before being renamed Thomas Cook in 2003
  • Current airline formed after a merger between Thomas Cook AG & MyTravel Group PLC in 2007
  • Services commenced in 2008
  • Operates as leisure charter airline to destinations around the world operating out of bases around England
  • Ceased operations September 22, 2019. UK government rescuing passengers. 
  • A320
  • A321
  • A330
  • 757-300
  • 767-300ER

Denied boarding

When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

Cancellation

You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
In addition the airline must offer you the choice between:

  • reimbursement of your ticket within seven days;
  • re-routing to your final destination under similar conditions;
  • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

Long delays

You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

  • two hours or more for flights of 1,500 km or less;
  • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
  • four hours or more for flights of over 3,500 km outside the European Union.

If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

Baggage

If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
For delayed receipt of baggage, this period is a maximum of 21 days.

People with disabilities and people with reduced mobility

Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

Lengthy Tarmac Delays at US airports click here

See the airline Conditions of Carriage here

For details of legislative obligations under EU regulation click here

NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

To lodge a complaint with the airline, click here

To lodge a complaint with the EU click here

Click here for more information about our Thomas Cook Airlines (group) reviews and safety ratings system.

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