Tuesday, October 15, 2019
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    Product Rating 5/5

    Rating Criteria

    • Small snack (chips, peanuts, etc), soft drinks, tea and coffee provided complimentary. Snack boxes and alcoholic beverages need to be purchased on-board. Fresh food not available on overnight flights.
    • Personal seatback screens showing television. Movies on flights longer than two hours. Audio on all flights.
    • Free Wi-Fi available for all seats.
    • Seat pitch of 32-34 inches. Extra space seats with seat pitch of 38 inch available for fee. Exit row seats do not recline.
    • USB port and power outlets included with all seats.
    • Blankets and pillows available for fee, eye shades and ear plugs provided complimentary on night flights.
    • The airline offers passengers the choice to have their bag delivered to their business/home/hotel for a fee at selected ports rather than having to wait for their baggage at the traditional baggage carousel.

    Mint Business Class

    • Available on selected flights including coast to coast and Caribbean routes.
    • Fully lie-flat beds with masssage facility.
    • Blankets and pillows provided.
    • Suites have their own door for privacy.
    • Seatback screens are larger than in economy class.
    • Amenity kit supplied.
    • Premium food menu and complimentary drinks.
    • Seats have a width of 22 inches and transform in to a 6 foot 8 inch lay flat bed.
    • Commenced operations in 1999 as a low cost carrier
    • Serves destinations within the United States, the Caribbean, Latin America and South America
    • Embraer 190
    • A320
    • A321

    Denied boarding

    Denied Boarding Compensation must be offered to “zero fare ticket” holders (e.g., holders of frequent flyer award tickets) who are involuntarily bumped.

    Carrier must verbally offer cash/cheque for Denied Boarding Compensation if the carrier verbally offers a travel voucher as Denied Boarding Compensation to passengers who are involuntarily bumped.

    Carrier must inform passengers solicited to volunteer for denied boarding about all material restrictions on the use of transportation vouchers offered in lieu of cash.

    Minimum denied boarding compensation limits are $650/$1,300 or 200%/400% of the one-way fare, whichever is smaller.


    All customers whose flight is cancelled by JetBlue will, at the customer’s option: • Receive a full refund OR • Receive re-accommodation on the next available JetBlue flight at no additional charge or fare. If JetBlue cancels a flight within 4 hours of scheduled departure and the cancellation is due to a Controllable Irregularity, JetBlue will also issue the customer a $50 Credit good for future travel on JetBlue

    Long flight delays

    Customers whose flight is delayed due to a Controllable Irregularity are entitled to compensation good for future travel on

    Delay time:
    1:30 – 1:59 hours: Compensation amount: $25
    2 – 2:59 hours: $50 Credit
    3 – 3:59 hours: $75 Credit
    4 – 4:59 hours: $100 Credit
    5 – 5:59 hours: $125 Credit
    6 or more hours: $200 Credit

    Lengthy Tarmac Delays at US airports

    U.S. and foreign air carriers are not to permit an international flight to remain on the tarmac at a U.S. airports for more than four hours without allowing passengers to deplane subject to safety,  security, and ATC exceptions.  This applies to small hub and non-hub airports, including diversion airports.

    Notification of the status of delays must be given every 30 minutes while aircraft is delayed, including reasons for delay, if known. Drinks and snacks must be provided once the delay is over two hours. The airline will also provide in flight entertainment.


    Passengers whose luggage has been lost or misplaced should check their rights and what to do next here

    People with disabilities and people with reduced mobility

    jetBlue has detailed and extensive information on their website regarding passengers with disabilities. For full details, see here

    For a detailed account of issues and compensation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    Passenger rights for US airlines flying into Europe click here

    To lodge a complaint with the airline click here

    To lodge a complaint with the US Department of Transport (DOT) click here


    Click here for more information about our JetBlue Airways reviews and safety ratings system.

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