JetBlue Airways
reviews

Countless delays and cancellations. Trip from JFK to IAH was +4 hours late (poor compensation provided). Then back to NY, the flight was cancelled last minute (no compensation provided). I ended up in the least inconvenient alternative flight with a total different itinerary.

The absolute worst experience I’ve ever had on an airline. The departing flight was over an hour and a half late because there was no crew to fly the plane. Then we were late another 2 hours upon arrival to LAX.

Mint is hands down the best domestic product. How is Jet Blue not better rated than Singapore airlines. Singapore ignores you, gives you a seat that you cannot lie in without bending yourself all over. Jet blue has better food, better service, better seat with WAY more space.

12 hours of waiting had to come back home because I was not going to get to my appointment on time and there were people in the customer service line that were not going to the same destination but with the same problem delayed flights. Worst airline ever

The airline canceled my outbound flight less than 12 hours from takeoff. Their website wouldn't allow replacement booking within 12 hours except for seats costing 6 times the original price. No customer service was available either by phone or online. A truly mean spirited and callous treatment

Showed up for our travel on 1/3/23 on time. JetBlue had a system error and could not check us in. Missed our connection due to this and arrived home 8 hours later than the original travel schedule. Purchased seats in advance for specific seats we wanted during our flights and they ended up seating us wherever and only partially reimbursing my seat purchase. Damaged our surfboard, properly packaged (traveled with it many times before no problem) and denied our claim but offered a $200 travel credit which we will NOT be using and still have to now purchase a new board. Purchased food on the flight for $5 and was charged $9. After us reaching out to JetBlue regarding the delay customer service reimbursement, they only offered us (3 of us) a $300 travel credit, which we will definitely will not be using. In summary, you might save $100 or so on a cheaper fare with JetBlue but you will end up paying A LOT for your travel in delays, bad customer service and a LOT of invested patience and energy. Do NOT recommend JetBlue for your travels. Hope this is helpful.

I fly regularly from NYC JFK to Fort Myers, mostly on JetBlue. My last flight was yesterday from RSW to JFK. The fares have been great and I feel that even at twice the price you still get great value for your dollar. On this last roundtrip to RSW, the fare was so low I purchased the middle seat as an extra. Having the middle seat open is my "Poor Man's First Class." It truly is a wonderful feeling and takes away quite a bit of stress. But I have to say that the people I've talked to on the phone have been great as are the crews on the planes. I can honestly say I've never dealt with any employee that made me want to report their behavior. For the money paid and services rendered, I'll gladly stick with JetBlue.

I haven’t flown in many years this meant I had MANY questions. When I got thru to a JetBlue representative her name is ARIEL. I had so many questions and to my surprise she was PATIENT. KIND, THROUGH, & PLEASANTLY PROFESSIONAL SHE MADE ME FEEL COMFORTABLE & NOT JUDGED.. AND ANSWERED ALL MY QUESTIONS. I HUGE UP VERY SATISFIED…THEY SHOULD HAVE MORE WORKERS LIKE ARIEL.. I CAN TELL SHE LOVES HER JOB!!!⭐️⭐️⭐️

DO NOT FLY!!! Customer service is so bad. They do not care about passengers.

I was flying on October 8th departing at 11:59pm from LAX to EWR (flight 1574). I have a registered service dog which I was traveling with. Upon entry and peacefully taking my seat, I was asked to put him in his carrier, which is not required for a service dog but I complied. I gave my dog a relaxing dog treat as recommended by the vet and he pulled out of his bag for a second which is how I feed him. They then rudely told me I was being uncompliant and they pushed and manhandled me off the plane in front of the entire plane and sent me back to the gate. When I arrived at the gate they discovered that I was indeed telling the truth and I was allowed back. The flight got delayed by 30 minutes. This was a very traumatic experience and I was incredibly embarrassed. I am considering pursuing legal action.