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    First Class

    • Breakfast service similar to business class
    • Meals and snacks available on demand; lunch and dinner preceded by hot canapes, featuring seven courses: choice of three hors d’oeuvres, soup, salad, four entrees, two desserts with five types of cheese served with port; fresh seasonal fruit; freshly-brewed coffee, a selection of teas and liqueurs; breakfast service similar to business class; high tea provided on daytime long haul flights; on board bar on A380s
    • Audio/Video On Demand
    • SMS, email and telephone service; on air Wi-Fi available on most A380s
    • First Class private suites consist of sliding door, personal mini-bar, adjustable ambient lighting, mirror, wardrobe and privacy divider for central suites; seats transform into fully flat beds; each seat has fully stocked mini bar
    • Mattress, large pillow and duvet provided as well as luxury amenity kit and pajamas
    • Large shower room available on A380s
    • Baggage allowance of 50kg
    • Chauffeur pick up/drop off service available from selected cities on long haul flights of 12 hours or more

    Business Class

    • Restaurant quality multi course meal and beverage service and second full meal service on long flights; snacks available on request
    • Audio/Video On Demand
    • SMS, email and telephone service as well as Wi-Fi
    • Seats have a pitch of 48-60 inch and transform in to a lie flat bed on most aircraft ( and all long haul aircraft)
    • In seat power, USB ports and RCA sockets for laptop connection
    • Luxury blanket, pillow and amenity kit provided
    • Baggage allowance of 40kg
    • Chauffeur pick up/drop off service available from selected cities on long haul flights of 12 hours or more

    Economy Class

    • Full meal and beverage service with snacks on long haul flights
    • Audio/Video On Demand
    • In seat power and USB ports
    • SMS, email and telephone service at every seat as well as Wi-Fi
    • Blankets and pillows provided; amenity kits supplied on long haul flights
    • Seat pitch of 31 to 32 inch with 6 inch recline (slightly more on A380s)
    • Baggage allowance of 30kg
    • Commenced in 1985 when Gulf Air cut back its services to Dubai
    • One of the fastest growing airlines by the early 1990s
    • One of the first airlines to put personal seat back TVs in all classes and by 1993 every seat in the fleet had this function
    • World’s largest operator of 777s
    • Alliance with Qantas announced in September 2012 to allow expanding route network into Australian domestic market and to Europe from Australia
    • Operates more than 170 aircraft to over 120 destinations at present
    • A380
    • 777-300ER
    • 777-200LR
    • 777-300
    • 777-200
    • Qantas-Emirates Alliance

    Cancellations and lengthy delays 

    For information on compensation for delayed flights out of the EU click here

    If Emirates cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, the airline shall, at your option,

    • Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges
    • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
    • or make a refund onthe portion of the ticket that will no longer be used

    If cancellations or delays are due to inclement weather or to air traffic control delays, the airline is under no obligation to provoide the above or telephone calls, accommodation, refreshments or transportation.

    Where your flight is due to be operated by us from an airport within the EU and has been cancelled or delayed for at least four (4) hours or you have been downgraded on an involuntary basis you may be entitled to certain rights and we will inform you about those rights when they arise.

    Baggage
    If your baggage does not come off the conveyor belt or is damaged when you receive it, please file a report with the Baggage Services Counter or Etihad office at the airport.
    For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of 17 Special Drawing Rights per kilo for checked baggage and 332 Special Drawing Rights per passenger for unchecked baggage. In cases where the Montreal Convention applies to your journey, the applicable liability limit is 1,131 Special Drawing Rights per passenger for checked and unchecked baggage. For more information on lost or damaged baggage click here 

    Denied Boarding
    Volunteers will first be asked to surrender their ticket for benefits however if no volunteers are found, passengers will be chosen based on ticket type, destination etc.

    • The airline will carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges
    • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
    • or make a refund of the part/s of the ticket that can no longer be used.
    • The airline will offer meals and refreshments, telephone calls, and accomodation where needed as well as transport between the airport and accomodation.

    For information on lengthy tarmac delays in the US click here

    To see the full conditions of carriage click here

    For details of legislative obligations under EU regulation click here

    To lodge a complaint with the airline click here

    To lodge a complaint with the EU click here

    To lodge a complaint with the US Department of Transport (DOT) click here

    Click here for more information about our Emirates reviews and safety ratings system.

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