Thursday, January 2, 2020
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    Product Rating 6/7

    Rating Criteria

    First Class

  • Available only on A330s
  • Multi course restaurant quality meals served with beverages
  • Personal TV screens with 5 channels
  • Seat pitch of 62 inch with 21 inch width which transform into slightly angled flat beds with 9 degree incline
  • In seat power
  • Blanket, pillow and amenity kit provided on long haul flights
  • Baggage allowance of 40kg
  • Business Class

  • Multi course restaurant quality meals served with beverages
  • Shared cabin screens or personal seatback screens depending on aircraft and flight; Entertainment can be streamed to personal devices on the A320 provided passengers have downloaded the Studio application app
  • Seat pitch of 45 inch with 20 to 21 inch width and seat recline of 9 to 9.5 inch on some A330s; seat pitch of 63 inch with 26.5 inch width which converts to angled lie flat bed with 6.8 degree incline on some A330s; seat pitch of 45 inch with 21 inch width and seat recline of 9.5 inch on A321s; seat pitch of 42 inch with 20 inch width and seat recline of 8 inch on A320s; 2-2 seating layout on single aisle aircraft
  • In seat power
  • Newspapers and magazines offered
  • Blanket, pillow and amenity kit provided on long haul flights
  • Baggage allowance of 30kg
  • Economy Class

  • Full meal and beverage service except on short flights
  • Shared cabin screens or personal seatback screens depending on aircraft and flight; Entertainment can be streamed to personal devices on the A320 provided passengers have downloaded the Studio application app
  • Seat pitch of 31 to 32 inch with 18 inch width and seat recline of 6 inch on A330s; seat pitch of 30 to 31 inch with 18.7 inch width and seat recline of 5 inch on A321s; seat pitch of 29 to 30 inch with 17.5 inch width and seat recline of 5 inch on A320s
  • In seat power throughout
  • Newspapers and magazines offered
  • Baggage allowance of 20kg
    • Commenced operations in July 1985
    • First local competitor for Cathay Pacific in forty years
    • Wholly owned subsidiary of Hong Kong’s flag carrier Cathay Pacific since 2006 with its own air operator certificate
    • Affiliate member of the oneworld alliance
    • A320-200
    • A321-200
    • A330-300

    Cancellations
    If Cathay Pacific cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, the airline shall, at your option,

    • Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges and; where necessary, extend the validity of your Ticket;
    • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
    • or make a refund

    If cancellations or delays are due to inclement weather or to air traffic control delays, the airline is under no obligation to provoide the above or telephone calls, accommodation, refreshments or transportation.

    Baggage
    If your baggage does not come off the conveyor belt or is damaged when you receive it, please file a report with the Baggage Services Counter located at the Arrival Hall, prior to customs clearance.
    For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of 17 Special Drawing Rights per kilo for checked baggage and 332 Special Drawing Rights per passenger for unchecked baggage. In cases where the Montreal Convention applies to your journey, the applicable liability limit is 1,131 Special Drawing Rights per passenger for checked and unchecked baggage.

    Delays
    If a flight is delayed by four hours or more  the airline will offer meals and refreshments, two telephone calls, faxes or emails.
    If a flight is expected to be delayed until the next day in additionto the above, hotel accomodation and transport to from the accomodationand airport will also be provided.
    If a flight is over five hours delayed and you choose not to travel a full refund will be issued for the parts of the jorney you will not be taking.

    Denied Boarding
    Volunteers will first be asked to surrender their ticket for benefits however if no volunteers are found, passengers will be chosen based on ticket type, destination etc.
    Passengers denied boarding are entitiled to compensation of Euro 600 in cash or 40,000 Asia Miles and Euro 300 as well as the benefits below

    • The airline will carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charges and; where necessary, extend the validity of your Ticket;
    • Within a reasonable period of time re-route you to the destination shown on your ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference
    • or make a refund of the part/s of the ticket that can no longer be used.
    • The airline will offer meals and refreshments, two telephone calls, faxes or emails, accomodation where needed as well as transport between the airport and accomodation.

    For information on lengthy tarmac delays in the US click here

    To see the full conditions of carriage click here

    To lodge a complaint with the airline click here

    To lodge a complaint with the EU click here

     

    Click here for more information about our Dragonair reviews and safety ratings system.

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