I am writing this review after having contacted AirCalin repetitively during a period of over 6 months (28 November 2019, 4 December 2019, 24 January 2020, 6 February 2020, 10 March 2020 and finally 22 May 2020). To the extent that they even bothered to answer my request for a refund, I was given the answer that "it was in the process" and "I would be refunded in a near future". Still today, June 2020 NOTHING has happened and keeping in mind that I traveled with AirCalin in end November 2019, this is unacceptable. The whole matter was that I had booked AND paid for seats with extra leg space (Flight between Tahiti (Papeete) and New Caledonia (Noumea)). This could not be accommodated on the return trip.
Really bad customer service - disrespectful and basically just stealing from their clients. I will most likely NEVER travel with AirCalin ever again and I highly recommend anyone and everyone to avoid travelling with AirCalin as they apparently only keep the money/steal from their clients for services they cannot provide.
Finally, it must also be kept in mind that this matter occurred well BEFORE the Corona Crisis.
In short - if possible: CHOOSE ANOTHER AIRLINE.
