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    Product Rating 2/5

    Rating Criteria

    • Operates A320s in economy only configuration
    • Meals, snacks and beverages available for purchase on all flights; passengers can pre-order on line and receive 15 per cent discount and are guaranteed to receive their preferred choice
    • No in flight entertainment
    • Seat pitch of 29 inch with 2 to 3 inch recline; preferred seat can be reserved for additional fee
    • No blankets or pillows
    • Baggage allowance of up to 40kg should be prepaid when booking flight to avoid higher fees at the airport
    • No forwarding of baggage from one sector to another so passengers must allow enough time between flights to collect bags and re check in for next flight via immigration if arriving on international sector; Fly Thru ticket available for purchase allows passengers arriving at Kuala Lumpur to bypass immigration and transfer checked baggage to final destination
    • Asia’s largest low-fare no-frills airline which encompasses Thai AirAsia, Indonesia AirAsia, Philippines AirAsia Inc, AirAsia Japan and long haul AirAsia X
    • Originally founded by government-owned conglomerate in the mid 1990s
    • Accumulated 11 million USD debt so was bought by Tune Air on December 2nd 2001 and with a new approach to sales and marketing, the company made a profit just one year later
    • Operates scheduled domestic and international flights to over 79 destinations in 25 countries
    • A320

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    Denied Boarding
    Lost or damaged baggage
    Lengthy tarmac delays and

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